By Vicki Hughes Posted March 25, 2013
Working in a salon and day spa is a very rewarding and interesting job. A few days ago, I had finished a facial for a new client, and when I finished, I was doing what we call, “turning the room over.” This is the process by which the room is cleaned and prepared for the next guest. Here is a sampling of what that entails: I filed her paperwork, stripped the sheets, took all the used sheets and steam towels to the laundry room, washed and sanitized all the bowls and brushes, grabbed clean sheets and towels, re-dressed the table with sheets and blankets and made the table look inviting, heated up the neck wrap, wiped down all the surfaces and bottles and jars, replaced all the caps and put all the products back in their proper place, laid our a spa wrap, prepped new steam towels (this is code for burning the bejesus out of my fingertips) prep new dry towels, take a deep breath, and compose myself (meaning make sure I am not sweating, and that I don’t look like I just did a fifty yard dash in a windstorm.)
If I am really speedy, and don’t goof off, I might have time to use the potty, or run into the break room and wolf down three bites of the salad I abandoned two hours ago. There’s a lot going on behind the scenes. And I realize this is true of all professions. Whatever you do is harder than it looks, if you’re doing it well.
The teacher who spends hours and hours working on great lesson plans that are over in the classroom in less than forty five minutes. No wonder they get a tad crabby when some kids talk too much or are disruptive to the kids who are trying to pay attention.
The chef who goes in at the crack of ridiculous to inspect the freshness of his ingredients, chop, slice and dice and begin the simmering of the soup, which we we will zip through and grab for lunch. Do we even pause five seconds to appreciate the fact that he drug his butt out of bed in the darkness so we could have a lovely corn chowder for lunch?
The veterinarian who spent almost as much time and money to learn his job as a medical doctor, but who is willing to express our dog’s anal glands and clip their ever growing talons so we don’t have to? And they work with that smell. God bless them, I hope they have grown immune to it the same way I can no longer smell shampoo.
The barista who got up at four a.m. to make her kids lunches, and get them hustled off to the babysitter so she could be there to fix your skinny, Venti, mocha latte with extra sprinkles. Tip that girl! She smiled at you and everything.
The farmer in central Tennessee who had to beat some sense into his tractor with his bare hands, to make sure the harvest got in before the rains came and ruined it all. Without him, your soy latte would be light on the soy.
All day, everyday, countless details are being tended to just to take great care of us, the customer. The people who work so hard, know quite well that we could take our business elsewhere if we decided to. They do amazing things to make the two or three minutes we see them seem “easy.”
Today, take a few minutes to appreciate the seamlessness of good service when you see it. Call a manager over and praise their team. Write a quick email or a note of appreciation on your lunch ticket. Tell a friend if you get great service somewhere. Heck, tell two friends.
One of the best things we could do for the economy is to talk up the businesses that are getting it right. Without them, we’d all be left with crappy service from people who don’t give a rip.
What behind the scenes efforts would people be surprised to learn about jobs you’ve had?
© Vicki Hughes 2013